Technology Solutions Manager

Technology Solutions · Eastern United States , District of Columbia
Department Technology Solutions
Employment Type Active - Full Time
Minimum Experience Mid-level

Employer: Village Enterprise

Industry: Nonprofit/International Development/Social Entrepreneurship

Function: Technology Solutions

Duration: Two-year commitment with opportunity to extend

Location: Remote, preferably in East Africa or Eastern Time Zone United States

Job Title: Technology Solutions Manager

Position Type: Full time

Reports to: Chief Operations Officer

Direct Reports: None

Start Date: November 2020

Travel: 25%+ - This role would include travel to field offices in Kenya, Uganda, Sub-Saharan Africa and the United States


About the role:


Village Enterprise is recruiting a Technology Solutions Manager to devise, configure, operate, and maintain networking of cloud based computer systems for our growing organization.  This individual will need to possess excellent skills in Salesforce as well as other cloud based systems.  In addition to the systems architecture role the individual will act as a leader in our technology partnership development within the United States.  The position can work in any of our Village Enterprise offices or be based remotely.  In order to be most effective and optimize interfacing with our team it is our suggestion that the person be based in East Africa or the Eastern Time Zone in the United States.  The position will include travel to offices in East Africa as well as the United states. 


Job Description:


Devise, Configure, Operate, and Maintain Cloud Based Systems (75%)

  • With the COO, prioritize, design and support technology systems and processes that lead to increased scale and impact for Village Enterprise. Identify weak points in digital systems architecture and initiate changes that lead to an integrated cloud systems environment that is optimized to scale
  • Provide support to Village Enterprise management team by leading systems design projects related to management processes and collaborate with Directors as needed.
  • Using Human-Centered design principles, support system design through engaging Village Enterprise staff to address areas of need and adoption of systems.
  • Responsible for monitoring, maintenance, troubleshooting and improvement of performance of cloud-based organizational systems
  • Conduct regular systems evaluations to ensure cross-system consistency and compliance with best practices/legal requirements
  • Provide training and support for Village Enterprise staff to successfully adopt and use systems with specific emphasis on newly introduced processes and technologies
  • Support development of technology plan, budget, policies, and procedures for both US and field offices as needed


Play Lead Role in Village Enterprise US Based Technology Partnerships (25%)

  • Strategize, develop and nurture relationships within the technology partners, funders and advocates in the United States. Effectively communicate and contribute to the global conversation on Digital Transformation and advocate for the Village Enterprise Graduation program. 
  • Develop and maintain Technology Partnership Development relationships in the United States with the intent on raising revenue for Village Enterprise


The Successful Candidate Will:

  • Have the capability of managing high-level organizational decision-making & priorities. This is not just a technical person that implements what they're told, but someone who understands how systems automate business processes, can interrogate those processes and has both visibility and understanding of what drives value for the business.
  • Successfully manage strategic technology partnerships in the US, and would be the technology liaison with the west coast contacts
  • Have an excellent technical and operational grasp of cloud-based systems with mandatory experience doing design/builds in Salesforce.
  • Have the option to work remotely (Eastern Time Zone), with a preference for Harrisonburg, Virginia. This person would be able to work with our Director of Technology Solutions based in Nairobi, Kenya.


Requirements and Qualifications:

  • 3-5 years’ experience in technology administration and management
  • 3-5 years’ experience in Salesforce Administration
  • Bachelor’s Degree in Relevant Technology Field

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  • Location
    Eastern United States , District of Columbia
  • Department
    Technology Solutions
  • Employment Type
    Active - Full Time
  • Minimum Experience